Port Moresby, June 19, 2025 — Nasfund, Papua New Guinea’s premier superannuation fund, has officially reopened its newly refurbished Boroko Client Service Centre, marking a significant step towards improving service delivery and accessibility for its valued members.
The upgraded centre has been thoughtfully redesigned to provide a more comfortable and efficient environment for members. A highlight is the spacious member chamber, which can now accommodate up to 180 people, making it easier to host larger groups and reduce overcrowding. To speed up service delivery, Nasfund has increased the number of service counters from previous capacity to eight fully operational counters, ensuring more members can be assisted simultaneously.
Privacy and personalized attention are also key priorities in the refurbishment. The centre now features private interview rooms, allowing members to discuss sensitive financial matters in confidence and with dignity. This is especially important for members seeking assistance with complex transactions or personal information updates.
To enhance convenience, Nasfund has introduced a new queue management system. This system is designed to streamline the flow of customers and significantly reduce waiting times, ensuring that members spend less time in queues and more time attending to their needs.
In a move to embrace digital communication and planning, Nasfund has launched a WhatsApp appointment booking option. This service enables members to schedule their visits ahead of time, helping to manage centre traffic and further minimize wait periods.
Located centrally in Boroko, the Client Service Centre operates from Monday to Friday, between 9:00 am and 3:00 pm. Members can access a wide range of essential services including withdrawals, housing advances, ID card replacements, member detail updates, and general account inquiries.
In addition to these services, Nasfund is excited to announce that an Employer Services Team will soon be based at the Boroko centre. This dedicated team will work closely with employers to facilitate smooth superannuation contributions, compliance, and member engagement, further strengthening Nasfund’s commitment to its members and their employers.
Nasfund continues to invest in infrastructure and technology that improve service delivery, ensuring all Papua New Guineans can enjoy easy access to their superannuation benefits in a professional and welcoming environment.
With the reopening of the Boroko Client Service Centre, Nasfund reinforces its promise to support the financial security and wellbeing of its members across the nation.